What we do FAQ'S Clients

The Zytek Digital Service Bureau provides a document scanning service for a large variety of applications. Paper-based documents are digitally converted and sent back on CD-Rom or via e-mail.

Further software development and customised solutions are available through Zytek's
Software Services

"FAQ'S - Digital Service Bureau

What is an electronic document?
An electronic document is a digital picture of the original paper document. When a piece of paper is run through a scanner it makes an electronic image of the document, similar to a digital camera.

Do you store the documents on tape, CD, or DVD?
Zytek stores electronic documents on CD-R Media. CD-R media has a longer shelf life, wider support, fast random access to files, cannot be erased or altered, and is non-proprietary.Tape is not recommended for long-term storage of electronic documents, nor for frequently accessed information. It has moving parts that break, different and incompatible formats, is slower to access, is erasable and alterable, and can be damaged by common electromagnetic fields. Tape is often not accepted as a storage method for legal purposes because of the ability to alter the files on the tape.

Are there any hardware and software requirements?
A computer with a CD-Rom drive capable of reading CD-R disks and imaging program. CDs can be formatted to be read by Windows, Linux, OS/2, and Macintosh systems. Eastman Software's 'Imaging' (also known as Wang Imaging or Kodak Imaging) is included under Accessories menu in Windows and is an excellent program for viewing, copying, and printing multiple-page TIFF files.

What kind of electronic formats are available?
Zytek offers a variety of formats (including those listed below). If you don't see the format that you need, please inquire by phone or e-mail. It is important to note that each of these formats have their own unique set of advantages and limitations.

  • JPG Images only
  • Microsoft Office formats : MS Word, MS Excel
  • Multi-Page TIFF Images only
  • PDF Documents

How many documents can fit on one CD?
Approximately 15000 letter-sized black and white pages can be stored onto a single CD. Note that colour documents and photos can also be scanned to CD but require more memory which means that less 'fit' onto the CD.

Can I add notes to scanned documents?
Not directly onto the CD as it is read-only medium. This feature keeps others from deleting or changing your originals and is usually required if the images are to be used for legal purposes. You can annotate or otherwise edit the documents once you copy them to your hard drive or other read/write media.

Do I need special training to use a document CD?
No special training to view or print the documents when using intuitive software, such as "Imaging". Accessing documents can be done through a standard PC using a CD Writer.

What if I want to add more documents to my Zytek CD?
If there is sufficient room, documents can be added.

What if I want another copy of my document CD later?
Multiple copies are possible as long as your Zytek CD is still in readable condition.

What if I buy a new computer? Will it be able to read the Zytek CD?
The CDs can be read by PCS and Mac equipped with a CD /Drives, and most new systems have the drive included. Computer manufacturers have made their CD Players compatible by having industry standards, which were established by Sony and Phillips over 10 years ago. Some older CD-R readers (more than 4 years old) may need firmware updates to properly read the CD-R media.

What if I decide to use a DVD (digital versatile disk) player instead of a CD player in my next computer - will I still be able to use my Zytek CD?
Most DVD players on the market are designed to read all standard CDs, including those produced by Zytek. Check manufacturers specifications to see if the DVD drive will read the CD-Recordable (CD-R).

What about new technology developed in the future? Will I be able to use my Zytek CD?
If you keep your CD or DVD player - no problem. However Zytek will keep up with any widely-used superior technology and will offer conversion services if and when required for our customers. The format on the CDs are generic enough that the electronic industry will be able to convert or use them for the foreseeable future. If and when the technology changes, you will have adequate time to convert them.

How do I make my documents "scan ready"?
"Scan Ready" means all the staples and other paper fasteners have been removed from the files and the pages are not excessively wrinkled, torn or otherwise damaged. The pages are all orientated the same way (i.e. all tops up) and facing the same way (if single-sided). If the pages are of odd or mixed size, charges may apply for extra processing. The files should also be separated and labelled in a way that is logical and according to how you would store and access them normally. If you wish, Zytek will prepare your documents for scanning.

Is there a minimum that I need to send to you to have my documents scanned?
There is no minimum number of pages.

Do you OCR documents as well?
Zytek does offer conversion of paper documents to editable file formats, such as word processing files, commonly called OCR or Optical Character Recognition. Accuracy is entirely dependant on the quality of the original. A document produced by a laser printer or printing press with standard fonts on white paper is considered a high-quality original. For the purposes of OCR, photocopies, low-resolution print-outs, documents with non-standard fonts (such as script) and documents with poor contrast due to similar colours of paper and ink) are all considered low quality and will probably require extensive manual processing to improve accuracy).

Do you offer a searchable database of my documents?
A searchable database can be supplied. The creation of a searchable database of document content is also called 'indexing'. There are many types, therefore costs and effectiveness vary greatly. In most cases a company is best off getting the paper documents scanned to CDS, then ordering conversion and integration services specific to their workflow procedures and database software.

Do you return the original documents?
Yes - all transportation costs are paid for by the customer. If you need to dispose of the originals, inquire about document destruction with a Zytek representative.

Can you upload the image files to our server?
Yes, but the time to do so might not be as time or cost-effective as sending a CD for on-site copying to the server by a technician who knows your network system. The CD is also your backup copy in case of hard drive failure or other disaster. Zytek also offers private FTP downloads of your data. If you need special handling of your image files, chat to your Zytek representative.

Clients
Here is a list of some of our current clients:

Investec
Pretmed
Murray and Roberts
Monsanto
Macgregor's
Webber Wentzel
Nampak
Johnson and Johnson
Dell
Transport Marketing
Business Today